iTaksi

Istanbul, Turkey

About the city. Taxis have a considerable share in the transport of Istanbul.

Goal

The main goal is to utilize taxis efficiently. It will help taxis avoid wasting time and fuel consumption while looking for passengers on the streets.

Implementation period. “iTaksi” application has been implemented into service in “Turkey Innovation Week”, held between December 6th and December 9th, 2017.

Fact

After the introduction of the project, 4000 first taxi cars were provided.

Solutions

“iTaksi” project was developed by Turkish engineers with national resources. The application is a domestic and national software brand. What are the features of the app and service?

• All taxis are controlled remotely by the Transportation Management Center of IMM and the communication between taxi drivers and passengers are recorded to improve service quality.
• The service helps to reduce traffic congestion which is caused by taxis circulating on the roads to find passengers.
• Taxis cars are equipped with in-car surveillance cameras. The image recording is without sound.
• It provides alternative payment options to passengers including İstanbulCard. This is the payment option for all public transport vehicles in İstanbul.
• Passengers are able to select and observe their routes offered by the “İBB Navi” app which provides the optimal routes based on traffic conditions.
• Multi-language support.
• Making future or periodic reservations.

https://youtu.be/cIPBPqodqsY

Challenges

Due to the fact that the app has a close connection with public transport and İstanbulCard, residents had the following problems in service.

Problem. What about discounted cards (student, +60, special tasks etc.)? Is it possible to get a discount on a trip?

Solution. A passenger cannot get a discount, all the fees on Istanbulkart are charged equally.

Problem/common question. Is it possible to make my payment with single-use tickets?

Solution. A passenger cannot make payments with single-use tickets; those can be only used in public transportation vehicles related to the Istanbul Electric Tramway and Tunnel Establishments (IETT).

Team

İMM’s Transportation Department, İSBAK Co., the municipality’s ‘smart city’ company, İSPARK Co., and Hamidiye Co., Mayor Mevlüt Uysal.

If you notice an error or inaccuracy in our editorials, please email [email protected] so we can look into it.